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Position:Help Center>Payment

Recharged, Account shows did not arrive

In this situation: I paid by 'international credit card', but not appear in my account.

First of all, please make sure whether or not made a payment in successful. At this moment, the entire payment platform cannot 100% guarantee your recharge will be successful.

Secondly,  Please provide the information(about you recharge) to our customer service, include:
deal number
Registered mail.

After we received your requirements, our staff will deal with it in 2 days.


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