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Position:Help Center>Purchasing

How to use Panlishop service?

Step 1. Choose Products

Step 2. 'Buy Now' or 'Add to Cart'

Step 3. Payment

Step 4. Buy for you

Step 5. Pay the shipment and submit the delivery

Step 6. Check parcel status and confirm receiving

 

 

Step 1: Choose products

1)       Choose the product you like from categories and then enter the detailed information page (as shown in the picture).

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2)       You can also choose the product you like from any Chinese online shop, copy and paste its URL into the search box of Panlishop, and click ‘Search’ to enter the detailed information page.


Step 2: 'Buy Now' or 'Add to Cart'

Choose the color, size and quantity in the detailed information page; in addition, you can also add some more detailed requirements in the ‘Notes’. Click the button below after you check.

1) Buy Now: The unpaid order will produce directly if the account amount is enough, then you can pay it at once. If the account amount is not enough, you can continue to complete your payment after you recharge successfully.

2) Add to Cart: Put items into cart first, if other items in the cart need to be paid together, you can merge them. 


Buy Now: The unpaid order will produce directly if the account amount is enough, then you can pay it at once. If the account amount is not enough, you can continue to complete your payment after you recharge successfully.


Attention:

◆  If some detailed information is not shown, please add them into the ‘Notes’ manually.

◆  If the pictures of the product are not shown as usual, it won’t affect your order.


Step 3  Payment 

1) After click "Buy Now", the unpaid order will be created, like the following diagram. 

A.The account amount is not enough: Enter the "Recharge and pay" in the recharging interface and continue to complete the payment. (Also can pay with other unpaid orders in "My Order" - "Unpaid")

B.The account amount is enough: Enter the "Confirm and pay", pay the order successfully, then go to my delivery cart.



2) Enter to the Payment in the "Add to cart", like the diagram below.


Attention:

◆  Before payment, you can delete the product you don’t want anymore.

◆  The default setting is selecting all when you enter ‘My Shopping Cart’, but you can reselect and choose the one you want to buy at the moment.

◆  What is Mainland China shipping cost? It is charged by sellers delivering products to our China warehouse. Normally the cost is around $0.82-$1.63, but many shops in China offer free shipping service.


Step 4 Buy for you 

you can check statues of orders at any time. When the status of the order has turned to ‘Arrived Panlishop’, then you can hit ‘Submit Delivery’. 
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Attention:

◆  The procedure of Panlishop purchasing: Panlishop buyers receive orders > Buyers purchase items from sellers > Goods are delivered to China warehouse of Panlishop > Buyers receive and inspect items.

◆  The statuses of the order include:

Awaiting Process: Initial status after submission.

Processing: Orders allocated to buyers.

Purchasing: Buyers are purchasing the items.

Purchased: Purchased already, ready to delivery to our warehousing center.

Out of stock*: Sold out.

Invalid items*: The following cases are considered as invalid orders:
            ●  Invalid item URL
            ●  Inconsistent name&price of the item with the submitted information
            ●  No item details and images
            ●  Virtual goods, contraband items etc.

Issue items: Need to be confirmed by users for lack of essential information about size, color, etc.

Returning and exchanging: Return and exchange items after negotiation with sellers.

Contacting sellers: Attempt to contact sellers but no reply. Contact us for refund via message if you do not want to wait.

Arrived Panlishop: Items have been received by Panlishop and ready for shipping to overseas.

◆  If you have any inquiry in terms of your order, please hit ‘Messages’ to communicate with our customer service staff.

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◆  If the status of your order is ‘Unprocessed’, you can delete the order.
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Step 5: After ‘arrived Panlishop’, you can submit delivery and pay the shipment.
 

Enter ‘My Order’, click ‘Arrived’, and then choose the order you want to delivery and click ‘Submit Delivery’.
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The next page as follow:
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If you are the new user of Panlishop, please fill the detailed receive information in.

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After you confirm and submit the receive information, it will enter the delivery method page. We suggest you selecting the suitable delivery method.
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Different kinds of delivery services reference:
Shipping Period

Click ‘Submit’ after confirm, please wait for Panlishop shipment. You can hit ‘Check your parcel’ or enter ‘My Parcel’ to check the parcel status.
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Attention:

◆  If you find that your account balance is insufficient when you hit ‘Submit’, you can enter ‘Account [Recharge]’ to top up your account.


Step 6: you can check the parcel status in ‘My Parcel’ at any time and confirm after receiving the parcel.

enter ‘My Parcel’, you can click parcel ID to check the detailed commodity information.
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Parcel statuses:

Unprocessed: Initial status after submission;

Sorting & packaging: The parcel is under processing and packaging;

Sending: The parcel is ready to send to logistic provider;

Sent: The parcel is sent to logistic provider successfully;

Incorrect information*: Invalid or less detailed delivery information (such as: receiver, delivery address);
Incorrect delivery service*: Your waybill contains contraband items for selected delivery service;

Delivered: To confirm you have received the parcel, click ‘Delivered’ in ‘My parcel’.

Attention:

◆  When the parcel status is ‘Unprocessed’, if you don’t want to deliver the parcel, please hit ‘Cancel’ to delete.

◆  When the parcel status is ‘Sorting & packaging’, if you have any problems, please hit ‘Contact’ to contact our customer service.

◆  When the parcel status is ‘Sent’, you can hit ‘Tracking’ to track your parcel.

If you have already received the parcel, please check whether your items are all in good condition. Then, please click ‘Confirm’ to confirm receipt of goods.

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By now, you have finished the first experience of purchasing service on Panlishop.

All Panlishop staff wishes you having a good time shopping on www.panlishop.com!


You can also view the purchasing demo>>

 

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